Your Duke Health Account
Access your Duke MyChart patient account to make appointments, view lab results, update information and make payments online. A mobile app is also available in the Apple and Google Play app stores. If you prefer to make an appointment by phone, please call the Duke Consultation and Referral Center at 888-ASK-DUKE (275-3853).
Urgent Care
Visiting an Urgent Care facility only requires a $35-$50 co-pay while the co-pay for visiting the emergency room is $250. Urgent Care facilities provide diagnosis, treatment and management of urgent medical conditions and minor trauma when a patient's primary care physician is unavailable.
Duke Urgent Care Facilities
Click here for a list of Duke Urgent Care locations.
Other Urgent Care Facilities
Check your local listings for Urgent Care facilities in your area.
Programs to Support Your Health
Duke offers a variety of programs that emphasize a proactive approach to improving health and preventing disease. Programs include health assessments, gym discounts, tobacco cessation resources, expectant mom support, and even individual consultations with fitness specialists and registered dietitians.
Each employee's needs are different — that's why Duke offers four different medical plans to meet the needs of you and your family:
Each medical care plan covers both pharmacy and mental health benefits. Please refer to the Medical Plans Comparison Chart and Questions to Ask for details. All of our medical plans will cover pre-existing conditions for covered services.
Need to Find a Provider?
An online directory of participating medical providers for all medical plans is available here.
Enrolling/Making Changes
Employees have 30 days from the date of a qualifying life event or 30 days after their hire date to enroll or make changes to their health, dental, vision, and reimbursement accounts.
Remember:
Your child does not have to meet IRS definitions of a dependent to be eligible for coverage for medical, dental and vision benefits. Because of national health care reform, Duke offers coverage for children under age 26 for medical, dental and vision benefits regardless of their student status or their marital status. If your covered child lives outside your home, consider which plans offer coverage in that area.
Health Management Programs
Duke supports you and your family in practicing prevention through a broad range of health management programs that emphasize a proactive approach to improving health and preventing disease before it happens.
For Employees Who Travel on Duke Business
Duke provides supplemental health insurance at no additional cost for full-time, benefits-eligible employees traveling internationally less than six months on Duke business. You must have health insurance from Duke or another provider in order to be eligible for this coverage.
This coverage, called Cigna's Medical Benefits Abroad (MBA), offers eligible employees and their spouses or registered same-sex partners and dependents up to age 26 who are traveling with them, this supplemental medical insurance coverage for unexpected injuries and illnesses while abroad on Duke business. This coverage supplements Duke's regular health insurance plans. The coverage also includes up to seven days of personal travel when taken in conjunction with a business trip.
For more information, including coverage limits and eligibility requirements, visit the Medical Benefits Abroad website.
Tobacco Use Surcharge
Duke charges employees covered under a Duke medical insurance plan who smoke or use other forms of tobacco a surcharge of $50. This includes use of nicotine in any form, including electronic cigarettes. The use of a nicotine patch and nicotine gum are not subject to the surcharge. The surcharge does not apply to dependents who use tobacco.
Duke will remove the monthly surcharge when the employee successfully completes a LIVE FOR LIFE tobacco cessation program. Visit the Tobacco Cessation website for more information about tobacco cessation options.