Your Duke Health Account
Access your Duke MyChart patient account to make appointments with your current primary care or specialty provider, view lab results, update information and make payments online. A mobile app is also available in the Apple and Google Play app stores. If you need help finding a provider, review the Duke provider listing online or call the Duke Consultation and Referral Center at 888-ASK-DUKE (275-3853).
Pharmacy Benefits
Each of our medical plans cover pharmacy benefits, refer to the pharmacy benefits website for details, including links to our formulary and medication pricing tool.
Urgent Care
Visiting an Urgent Care facility only requires a $35-$50 co-pay while the co-pay for visiting the emergency room is $250. Urgent Care facilities provide diagnosis, treatment and management of urgent medical conditions and minor trauma when a patient's primary care physician is unavailable.
Duke Urgent Care Facilities
Click here for a list of Duke Urgent Care locations.
Other Urgent Care Facilities
Check your local listings for Urgent Care facilities in your area.
Programs to Support Your Health
Duke offers a variety of programs that emphasize a proactive approach to improving health and preventing disease. Programs include health assessments, gym discounts, tobacco cessation resources, expectant mom support, and even individual consultations with fitness specialists and registered dietitians.
Each employee's needs are different — that's why Duke offers four different medical plans to meet the needs of you and your family:
Each medical care plan covers both pharmacy and behavioral health benefits. Please refer to the Medical Plans Comparison Chart for details. All of our medical plans will cover pre-existing conditions for covered services.
Expanded Health Insurance Coverage for COVID-19 Medical Care
Beginning Monday, March 23 through April 26, telehealth coverage has been added to your current Duke health plan to provide you with an additional care option should you have a COVID-19 medical concern.
Expanded Health Insurance Coverage for Virtual Visits
Effective through December 31, 2021, a virtual office visit with your regular healthcare provider is now covered under your health plan subject to your regular copay.
Need to Find a Provider?
An online directory of participating medical providers for all medical plans is available here.
Enrolling/Making Changes
Employees have 30 days from the date of a qualifying life event or 30 days after their hire date to enroll or make changes to their health, dental, vision, and reimbursement accounts.
Remember:
Your child does not have to meet IRS definitions of a dependent to be eligible for coverage for medical, dental and vision benefits. Because of national health care reform, Duke offers coverage for children under age 26 for medical, dental and vision benefits regardless of their student status or their marital status. If your covered child lives outside your home, consider which plans offer coverage in that area.
Health Management Programs
Duke supports you and your family in practicing prevention through a broad range of health management programs that emphasize a proactive approach to improving health and preventing disease before it happens.
For Employees Who Travel Internationally on Duke Business
Duke provides supplemental health insurance at no additional cost for full-time, benefits-eligible employees traveling internationally for a period of time not to exceed six months on Duke business. You must have health insurance from Duke or another company in order to be eligible for this coverage.
This coverage, called Cigna Medical Benefits Abroad (MBA), offers eligible employees and their spouses or registered same-sex partners and dependents up to age 26 who are traveling with them, supplemental medical insurance coverage for unexpected injuries and illnesses while traveling abroad on Duke business. This coverage supplements Duke's regular health insurance plan or the employee's other health insurance coverage. The coverage also includes up to seven days of personal travel when taken in conjunction with a covered business trip.
For more information, including coverage limits and eligibility requirements, visit the Medical Benefits Abroad website.
Tobacco Use Surcharge (Fee)
Duke charges employees covered under a Duke medical insurance plan who smoke or use other forms of tobacco an extra $50 a month. The surcharge does not apply to dependents who use tobacco.
A "tobacco user" includes anyone who has used tobacco more than five times in the previous two months. Tobacco use includes smoking and use of snuff, e-cigarettes, or chewing tobacco. The use of a nicotine patch and nicotine gum not subject to the surcharge.
The monthly surcharge will be removed upon completion of a tobacco cessation program through LIVE FOR LIFE, Duke's employee wellness program. If you think you might be unable to complete the program, you may request to complete an alternative program or meet an alternative standard. Completion of an alternative activity may allow you to avoid the surcharge. Contact us at (919) 684-5600 and we will work with you (and, if you wish, with your doctor) to find the best method for achieving your best health.
Visit the Tobacco Cessation website for more information.