Change Healthcare Notice
On February 21, 2024, Change Healthcare, a platform that facilitates claims submissions and payments for many insurance programs across the country, experienced a cyberattack that significantly disrupted its operations. The incident impacted certain activities related to our Duke Health Plans (specifically, activities related to claims processing by two of the plans’ third party administrators, Aetna and Ameritas) and potentially exposed member personal and protected health information.
Change Healthcare has conveyed that the date range of impacted information is 1999 through 2024 and that they are unable to provide a detailed report of those members impacted. Due to the scale of the Change Healthcare data breach (estimated to impact a substantial proportion of people across the US), Change Healthcare is working directly with the U.S. Office for Civil Rights to notify individuals whose information may have been breached. If you receive a letter from Change Healthcare, please follow the instructions in the letter to enroll in free credit monitoring and identity protection services. You may also read additional information about the cyberattack on the Change Healthcare Consumer support page.
Duke continues to monitor the situation. If you have additional questions related to this incident, are concerned about the notification you received from Change Healthcare, or are experiencing an issue with a health plan claim, please reach out to the Duke HR Information Center at (919) 684-5600.
Medical Insurance
Each employee's needs are different — that's why Duke offers different medical plans to meet the needs of Duke faculty, staff and their family members. Each health care plan covers pharmacy and behavioral health benefits.
Dental Insurance
Duke offers employees a choice of dental care plans, depending on the level of coverage faculty, staff and their family members may need. Both plans cover preventive, basic, and major services, but they differ in how they pay for covered services. Under each plan, participants can visit any licensed dentist.
Vision Insurance
While Duke's health plan provides coverage for annual eye exams, Duke is pleased to offer a nationwide vision care plan to manage the cost of eyeglasses and contact lenses, as well as eye examinations.
Enroll/Make Changes
Employees have 30 days from the date of a qualifying life event or 30 days from their eligibility date to enroll or make changes to their health, dental, vision, and reimbursement accounts.
Health Care Reimbursement Account
By setting aside pre-tax money from your pay into the Health Care Reimbursement Account, you may later repay yourself for eligible expenses incurred in calendar year that are not covered by insurance. Because your contributions are deducted from your pay before federal income, state income, and Social Security taxes have been withheld, you save on taxes.
Workers' Compensation
Employees that have an on-the-job accident or injury may be eligible for benefits - including medical care and income replacement - under workers' compensation.
Employee Occupational Health & Wellness
If you need to get a flu shot, complete a health review as part of the conditions of employment for your job, or find a form, visit the Employee Health website.
Your Duke Health Account
My Duke Health
Access your My Duke Health patient account to make appointments with your current primary care or specialty provider, view lab results, update information and make payments online. A mobile app is also available in the Apple and Google Play app stores. If you need help finding a provider, review the Duke provider listing online or call the Duke Consultation and Referral Center at 888-ASK-DUKE (275-3853).