You can manage your health care account online, on your mobile device or by phone.
With an online account, you can:
- View your account activity and balance
- Check status of claims and payments
- Download claim forms
- Upload claim forms, receipts and other documentation on the HealthEquity website
- Update your contact information
- Request Pay My Provider payments
The online website is also available in a mobile-friendly format at wageworks.com.
You are encouraged to establish your online account and provide an email address in your profile so that HealthEquity can communicate with you regarding time-sensitive information such as claims notification and account updates.
To register for an online account:
- Click on "Login to Your Personal Account" and enter your Duke NetID and password. (Note: If you do not know your NetID or password, university employees can call 919-684-2200, and health system employees can call 919-684-2243)
- Enter the information requested
- Confirm or update the contact address information in your profile
- Complete banking information if you want checks to be direct deposited into your bank account
- Review the User Agreement and confirm your acceptance.
IMPORTANT: After you receive your card (or with existing accounts/cards), please go to your online HealthEquity account. Once logged in, click to view your profile. Then, select preferences. It is recommended that you elect to receive notifications when transactions are made on your account so that you are aware each time your card is charged.
If you believe your HealthEquity health care card was used without your permission or you wish to dispute a card transaction(s) on your account, please call HealthEquity Member Services at 1-877-924-3967 and ask to be transferred to Fiserv, the card vendor. You must contact HealthEquity within sixty (60) days of the fraudulent activity in order to have funds restored to your account.
Access by Phone
HealthEquity's automated voice response system can assist you around the clock. Call 877-924-3967.
Customer service representatives are available Monday through Friday, 8 a.m. - 8 p.m. Eastern Standard Time.
Be sure to provide the last 4 digits of your Duke Unique ID when prompted to provide the last 4 digits of your Social Security Number. HealthEquity has no record of your Social Security number and will not recognize your account if you enter your Social Security Number.