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Stateside Travel

Contact Information

Worldwide Assistance can be reached at 1-800-243-6124 inside the U.S.A. Before you call, please have ready the following information:

  1. Name of caller, phone no., fax no., relationship to patient;
  2. Patient's name, age, sex and policy number;
  3. A description of the patient's condition;
  4. Name, location, and telephone number of hospital;
  5. Name and telephone numbers for the treating doctor; where and when the doctor can be reached;
  6. Health insurance information, worker's compensation, or automobile insurance information if the patient had an accident.

ACE USA Accident & Health makes available Worldwide Assistance services on certain corporate accident insurance plans. These services are provided by Europ Assistance USA and are not insured benefits. Europ Assistance USA is under contract with ACE American Insurance Company to provide certain services in conjunction with insurance benefits. Services are made available based on the type of coverage elected by Duke and are not available if your coverage under the policy providing insurance benefits is not in effect. The following is a brief summary of services:

24-Hour Access

Employees will be able to reach the multilingual Worldwide Assistance coordination center toll-free, or by calling direct or collect by telephone, telex, and facsimile 24 hours a day, 365 days a year, to confirm coverage and obtain access to available services.

Emergency Medical Services

Medical Monitoring
Medical Referrals
Emergency Medical Payments
Medical Expense Guarantee
Hospital Admission Deposit
Emergency Medical Transport
Medical Evacuation
Dispatch of a Doctor or Specialist
Return of Dependent Children
Repatriation of Remains
Family Reunion
Return of a Traveling Companion
Replacement of Medication and Eyeglasses

Emergency Travel Services

Emergency Message Relay
Emergency Travel Arrangements
Emergency Cash
Legal Assistance/Bail
Location of Lost Items

Repatriation Benefit

We will pay Eligible Expenses incurred - up to 100% of the Usual and Customary Charges - for the return of your remains to your home if your death is a direct result of a Covered Accident while you are traveling 100 miles away from your place of permanent residence.

"Eligible Expenses" means costs pre-approved by us and incurred for any of the following:

  • embalming
  • cremation
  • coffin or urn
  • transportation of the body or remains
  • necessary travel expenses of an escort

Necessary travel expenses are limited to food, hotel room and economy class transportation charges.

Emergency Medical Evacuation

We will pay eligible expenses - up to 100% of the Usual and Customary Charges - subject to the following conditions, for emergency medical evacuation if:

  • you suffer a Medical Emergency that occurs while traveling from your principal residence at least 100 miles from your home; and
  • your attending Doctor certifies an emergency need to send you, under medical supervision, to a different medical facility.

Eligible expenses must be pre-approved by us and include:

  • charges for ambulance services required while transporting you to the appropriate treatment facility
  • charges for medical services required to send you to the appropriate treatment facility
  • reimbursement of economy class transportation charges for your return from the treatment facility to your home.

"Medical Emergency" means a condition caused by an injury or sickness that manifests itself by symptoms of sufficient severity that a prudent lay person possessing an average knowledge of health and medicine would reasonably expect that failure to receive immediate medical attention would place the health of the person in serious jeopardy.

Duke reserves the right, in its sole discretion, to modify, suspend or terminate this program at any time, for any reason.

Benefits

  • Medical, Dental, & Vision Benefits
    • Medical Insurance
      • Plan Comparison (2023)
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      • Retiree Health Insurance
        • Duke Plus
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      • Health Management Programs
      • Infertility Benefits
      • Bariatric Surgery
      • 1095-C Tax Form
    • Dental Insurance
      • Plan Comparison (2023)
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      • Premiums (2023)
      • Premiums (2022)
    • Vision Insurance
      • Plan Chart (2023)
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      • Premiums (2023)
      • Premiums (2022)
      • How to Use the Plan
    • Pharmacy Benefits
      • Covered Drugs
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      • Retail Pharmacy Vaccinations
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      • How to File a Claim
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      • How to File a Claim
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  • Retirement
    • About Duke's Plans
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    • Retirement Planning
      • Retirement Planning Guide
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    • Recent Fund Changes
    • Retirement Appointment Request
    • Your Duke Retirement Plans at a Glance
  • Time Away From Duke
    • Holidays, Vacation & Sick Time (University)
      • Holiday Schedule (2023)
    • Paid Time Off (DUHS)
      • How it Works
      • Time & Attendance
      • Swipe & Go
      • Policies
      • Banks
      • Frequently Asked Questions
      • Glossary
    • Leaves of Absence
      • University - Employee FMLA
      • University - Family FMLA
      • Health System Employee/Family FMLA
      • Care for Injured Service Member (FMLA)
      • Qualifying Exigency (FMLA)
      • Leaves of Absence: Effects on Benefits
    • Paid Parental Leave
      • Paid Parental Leave Changes - August 3, 2020
    • Kiel Memorial Vacation/PTO Donation Program
      • Donations
      • Recipients
      • Important Timelines
      • Payment Process
      • Frequently Asked Questions
    • Other Work Absences
  • Educational Benefits
    • Employee Tuition Assistance
      • Eligibility
      • How to Apply
      • Reimbursement
      • Departmental/Manager Responsibility
      • Frequently Asked Questions
      • July 2023 Enhancements
    • Children's Tuition Grant
      • How to Apply
      • Employee Eligibility
      • Child Eligibility
      • Online Application for Participating Schools
    • Undergraduate Admissions Workshops
  • Family-Friendly Benefits
    • Lactation Support Services
    • Duke Child Care Partnership
    • Duke Children's Campus
      • Part Time Childcare Procedures
    • The Little School at Duke
      • Wait Pool Registration
    • Choosing Child Care
    • Child Care Tuition Subsidy
    • Flexible Work Options
      • Flextime
      • Compressed Work Schedules
      • Job Sharing
      • Abbreviated Schedule or Part-Time Work
      • 10- and 9-Month Arrangements
      • How to Introduce
      • Guidelines for Success
      • Frequently Asked Questions
  • Financial Security Benefits
    • Financial Fitness Week
    • Plan Comparison
    • Disability Benefits
      • Duke Disability
        • Eligibility
        • When Am I Covered?
        • Filing for Benefits
        • Amount of Coverage
        • Benefits While Disabled
        • Frequently Asked Questions
      • Voluntary Disability
        • Short Term Disability
        • Long Term Disability
        • Choosing Coverage
        • Enrollment
        • Cost
        • How to File a Claim
        • Frequently Asked Questions
      • Department Manager & Payroll Representative Info
    • Life Insurance
      • Basic Life Insurance
      • Supplemental Life Insurance
        • Supplemental Life Insurance Rate Table
      • Personal Accident Insurance
        • Eligibility
        • Coverage
        • Benefits
      • Business Travel Assistance
        • Stateside Travel
        • Travel/Accident Insurance
      • Insurance Certificate
      • Post-Retirement Group Term Life Insurance
      • Survivor Benefit
      • Universal Life Insurance
      • Plan Information
      • Your ERISA Rights
    • Long Term Care Insurance
    • Property Insurance
    • Duke Credit Union
  • Benefits Unique to Duke
  • Employee Appreciation
    • Presidential Award
    • Career Service Awards
  • Benefits Enrollment
    • Information for 4th Quarter (Oct - Dec) New Hires
    • Contact a Plan Provider
    • When Can I Enroll?
    • Life Events Information
      • Getting Married
      • Getting Divorced
      • New Child
      • Death in the Family
      • Leaving Duke
        • COBRA Continuation Insurance
        • Eligibility for Retiree Health
        • Severance Overview
    • Same Sex Spousal Equivalent Information
      • Reimbursement Accounts
    • Benefits Payroll Deduction Schedule
  • Summary Plan Descriptions & Required Notices
    • Summary Annual Report for the Welfare & Fringe Benefits Plan
    • Summary Annual Report for Faculty/Staff Retirement Plan
    • Summary Annual Report for the Retiree Health Plan
    • Summary of Material Modification

Human Resources

Duke Human Resources
705 Broad St. Box 90496
Durham, NC 27705
Phone: (919) 684-5600
Have questions?

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