Dental Insurance
Ameritas (Dental Plans)
800-487-5553
Disability Insurance
Hartford (Voluntary Disability)
866-945-4558 - Initiate a claim
MGIS (Voluntary Disability)
800-969-6447 (dial 1, then ext 139) - Questions about enrolling or billing
Your Local HR Office (Duke Disability)
919-684-5600 - Duke University
919-470-7288 - Duke Regional Hospital
919-954-3110 - Duke Raleigh Hospital
Health Insurance
Aetna (Duke Select & Duke Basic members)
800-385-3636
Aetna Mobile app (Apple app store)
Aetna Mobile app (Google Play app store)
Blue Cross Blue Shield of NC (Duke Options & Blue Care members)
877-275-9787
Blue Connect Mobile NC app (Apple app store)
Blue Connect Mobile NC app (Google Play app store)
Express Scripts (pharmacy benefits)
800-717-6575
Express Scripts app (Apple app store)
Express Scripts app (Google Play app store)
UMR (Duke Plus members)
866-318-3853
COBRA (administered by HealthEquity, formerly WageWorks)
877-722-2667
24-Hour Health Care Advice Line (Duke Select & Duke Basic members)
800-556-1555
Health Line Blue 24-Hour Health Information Line (Duke Options & Blue Care members)
877-477-2424
Life Insurance
Holroyd Agency (Universal Life Insurance)
919-819-0456
Mercer Voluntary Benefits (Supplemental Life Insurance)
800-552-9670
Mutual of Omaha (Personal Accident Insurance - AD&D)
402-351-3349
NC Mutual (Universal Life Insurance)
800-635-4467
Personal Casualty Insurance
Mercer Voluntary Benefits
800-552-9670
Pharmacy Benefits
Express Scripts
800-717-6575
Express Scripts app (Apple app store)
Express Scripts app (Google Play app store)
Express Scripts Medicare Prescription Plan
(PDP)
800-877-8185
Reimbursement Accounts
HealthEquity
877-924-3967
HealthEquity EZ Receipts app (Apple app store)
HealthEquity EZ Receipts app (Google Play app store)
Retirement Plans
Fidelity
800-343-0860
TIAA
800-842-2776
Corebridge Financial (AIG/VALIC)
800-448-2542
Travel Assistance
International SOS
For questions about the International SOS program, call Duke Corporate Risk Management at 919-684-6226 or email CorpRisk@duke.edu
Vision Care Insurance
United Healthcare Vision
800-638-3120