Dental Insurance

Ameritas (Dental Plans)
800-487-5553

Disability Insurance

Hartford (Voluntary Disability)
866-945-4558 - Initiate a claim

MGIS (Voluntary Disability)
800-969-6447 (dial 1, then ext 139) - Questions about enrolling or billing

Your Local HR Office (Duke Disability)
919-684-5600 - Duke University
919-470-7288 - Duke Regional Hospital
919-954-3110 - Duke Raleigh Hospital

Health Insurance

Aetna (Duke Select & Duke Basic members)
800-385-3636
Aetna Mobile app (Apple app store)
Aetna Mobile app (Google Play app store)

Blue Cross Blue Shield of NC (Duke Options & Blue Care members)
877-275-9787
Blue Connect Mobile NC app (Apple app store)
Blue Connect Mobile NC app (Google Play app store)

Express Scripts (pharmacy benefits)
800-717-6575
Express Scripts app (Apple app store)
Express Scripts app (Google Play app store)

UMR (Duke Plus members)
866-318-3853

COBRA (administered by HealthEquity, formerly WageWorks)
877-722-2667

24-Hour Health Care Advice Line (Duke Select & Duke Basic members)
800-556-1555

Health Line Blue 24-Hour Health Information Line (Duke Options & Blue Care members)
877-477-2424

Life Insurance

Holroyd Agency (Universal Life Insurance)
919-819-0456

Mercer Voluntary Benefits (Supplemental Life Insurance)
800-552-9670

Mutual of Omaha (Personal Accident Insurance - AD&D)
402-351-3349

NC Mutual (Universal Life Insurance)
800-635-4467

Personal Casualty Insurance

Mercer Voluntary Benefits
800-552-9670

Pharmacy Benefits

Express Scripts
800-717-6575
Express Scripts app (Apple app store)
Express Scripts app (Google Play app store)

Express Scripts Medicare Prescription Plan
(PDP)
800-877-8185

Reimbursement Accounts

HealthEquity
877-924-3967
HealthEquity EZ Receipts app (Apple app store)
HealthEquity EZ Receipts app (Google Play app store)

Retirement Plans

Fidelity
800-343-0860

TIAA
800-842-2776

Corebridge Financial (AIG/VALIC)
800-448-2542

BNY Mellon Retiree Service Center (ERP address changes, lost/late checks, tax forms, direct deposit and pension verification)
800-418-0273

Travel Assistance

International SOS
For questions about the International SOS program, call Duke Corporate Risk Management at 919-684-6226 or email CorpRisk@duke.edu

Vision Care Insurance

United Healthcare Vision
800-638-3120