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Senior Learning & Organization Development Consultant
Years at Duke: 9
Don specializes in talent development with an emphasis on interpersonal skills and leadership competencies. With 25+ years of facilitation experience, Don oversees the Guide to Managing at Duke (GTM) and Guide to Managing at Duke PLUS programs and facilitates professional development courses focused on effective communication skills, conflict resolution, emotional intelligence, customer service excellence and performance management.
Areas of Focus
- Communication Skills
- Emotional Intelligence
- Customer Service
- Conflict Resolution
Don is a certificate provider of the EQ-i 2.0® Leadership Assessment, Crucial Conversations® and Crucial Accountability®.