• Cost: $150
  • Duration: 4 hours
  • CEU Credits: 0.4

Successful supervisors have developed the knowledge and skills to work with people. Participants will review the supervisory role at Duke and learn a conversation model for managing performance.

At the conclusion of this course, participants will be able to:

  • Use specific communication strategies of effective supervisors.
  • Recognize and work around the barriers to holding difficult conversations.
  • Demonstrate how to hold a difficult conversation using Clarify, Explore, Commit.
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