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- Cost: $600
- Duration: 12 hours
- CEU Credits: 1.2
We all face tense situations where saying the right thing is crucial. Whether you are approaching a supervisor who is breaking their own policies, critiquing a colleague’s work, or talking to a team member who isn’t keeping commitments, keeping the conversation productive can be very difficult.
Pre-Work: Participants are required to complete pre-work before the first day of class. The facilitator will send required pre-work to registered participants one week before the course. Pre-work must be completed PRIOR to the course.
At the conclusion of the course, participants will be able to:
- Recall the eight steps of a Crucial Conversation.
- Apply the conversation model to speak persuasively, not abrasively.
- Devise a script to resolve individual and group disagreements.