• Cost: $150
  • Duration: 4 hours
  • CEU Credits: 0.4

Effective communication is a fundamental ingredient for sustaining relationships and creating results in today’s workplace. Experts agree that successful workers tend to have excellent communication skills. Learn how to become more polished and persuasive in expressing your opinions, thoughts, and ideas.

At the conclusion of this course, participants will be able to:

  • Define diplomacy, assertiveness, and tact and the impact these have on the workplace
  • Explain the difference between assertive and aggressive behavior
  • Identify effective listening and feedback skills

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