• Cost: $200.00
  • Duration: 3 hours
  • CEU Credits: 0.3

Participants will learn ways to minimize each styles’ negative side effects, as well as methods for successful conflict management using each of the five modes.

At the conclusion of this course, participants will be able to:

  • Define the meaning and causes of
  • Demonstrate five modes of conflict
  • Evaluate ways to minimize each mode’s negative


This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment and focuses in depth on all five modes of conflict resolution.


The facilitator will send required pre-work to registered participants one week before the course start date. All participants must complete the assessment before attending class.

Certificates of Excellence

This course if part of the offered by Learning & Organization Development.

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