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Feedback Fundamentals


Joy Birmingham, Associate Director; L&OD

For employees of Duke University and DUHS. Continuing Education Credits (CEUs): 0.4 When thinking about this gap in our own knowledge and skills, we can be our own worst critic! However, feedback is a gift from others, because it is information we don't have and often we don't know how we are being perceived. When managers provide feedback to their employees, it needs to be timely, free of judgement, informed by observation or metrics, and in some cases based on input of colleagues, co-workers and other leaders. Positive and negative feedback must be in balance and provided to in a way that the receiver can hear it and adjust their performance. Feedback can enlighten the receiver about their current level of knowledge and skills and help focus their action plan for career development.


Leadership, Teaching & Classroom Learning, Training, Workshop/Short Course