Programs provided by Duke's Professional Development Academy focus on developing clerical office support skills and capabilities of Duke staff to help them qualify for a variety of career opportunities within Duke.
Thank you for your interest in the Office Staff Development Program. We are no longer accepting applications.
- Target Audience
- Program Features
- Selection Criteria
- Training Time Commitments
- Mentor/Mentee Partnership Component
- Internship Phase
Duke staff currently working in levels 2-5, or B1 and B2 administrative/clerical positions and service areas within either the University or Duke Health.
To help participants develop the skills and knowledge they need to qualify for career advancement opportunities within Duke.
- Skill training and internship opportunities will take place at Duke.
- Participants will be paid for onsite training.
- Departments will actively support training and coaching of participants.
- Participants will have mentors and Professional Development Academy resources that will provide support throughout the program.
- Participants will commit to a retention agreement of 18 months of post-graduation employment at Duke.
- Resources from Duke Recruitment will be available.
During the 44-week program, participants will take general office administration courses. Topics include the following:
- Customer Service Basics
- Work Behaviors
- Basic Grammar and Writing
- Office Protocols and Procedures
- Beginning Computer Training (Windows, Keyboarding)
- Advanced Computer Training in MS Word, Excel
- Resume Writing
- Over 100 hours of internship experience (5 hours per week)
- Monthly meetings with Mentor and Coach
- Full-time Duke staff with a minimum of two years of continuous service, successful performance and no disciplinary issues within the past two years.
- Program participant is required to make a commitment to remain at Duke for a minimum of 18 months after graduation from the program. There is financial payback for instruction costs should a participant leave the program.
- Currently working in job levels 2-5, B1 or B2 administrative/clerical positions and service areas.
- High school diploma or GED.
- Submit a typed application and manager recommendation, letter of interest and a resume. Handwritten applications will be returned.
- One additional strong letter of recommendation from a former manager or supervisor.
- Ability to commit to 10 hours of rigorous professional development for 44 weeks.
- Recommendation by Professional Development Academy Selection Committee (based on program application and panel interview).
- Basic keyboarding skills.
- Preference will be given to candidates meeting the above criteria and willing to actively seek a transfer or lateral move within Duke.
Selected individuals will participate in training, an internship experience, mentor meetings and coaching sessions. During the first five months, time will be structured from 5 pm to 8 pm (Tuesday, Wednesday and Thursday) plus one monthly session from 8:30 to 4:30 (2nd Monday). During the second six months, the evening class will meet one night per week, plus one monthly session from 8:30 to 4:30 (2nd Monday) and an additional 5 hours will be spent at an internship site. During the 44-week period, participants are to be released from their regular work schedule to cover training time. Some training time may be outside a participant's normal work schedule. The program will begin in May 2017.
- Each participant will be assigned a mentor.
- Mentors will be selected based on their role in the organization, ability to meet with participants at least once per month, and willingness to participate in required training and check-in sessions.
- Mentors will:
- Provide guidance on setting and achieving developmental goals
- Share insight into building and maintaining effective office relationships.
- Insight into work culture and workplace expectations
- Mentor/Mentee partnerships will last for a minimum of six months after the completion of the program.
The internship will provide participants an opportunity to apply knowledge and skills obtained through coursework in a supervised work environment. During the internship, participants will:
- Apply skills and knowledge from coursework to an actual job
- Develop key job skills
- Improve job prospects
- Secure potential references
- Gain exposure to a department of interest
- Provide a valuable service
- Be involved in specific project work or work within current job or new placement
For more information, please contact the Professional Development Academy at 919 684-5406 or by email at PDI@duke.edu.