At this time, Learning & Organization Development has made the decision to suspend all training classes between now and June 30th in response to Duke's COVID-19 management plan.

 Please be on the lookout for a note from your course facilitator rescheduling or the presentation of the training session in an online format.

The Foundational Skills program is part of Duke's Professional Development Academy and focuses on developing clerical office support skills and capabilities of Duke staff to help them qualify for a variety of career opportunities within Duke.

• Application Period
• Target Audience
• Goal
• Program Features
• Curriculum
• Selection Criteria
• Time Investment
• Peer Mentor/Mentee Partnership Component
• On-the-Job Training

For more information, please see a list of frequently asked questions for applicants and managers.

Application Period

Manager nominations will be accepted between January 1 - April 3, 2020.

The deadline for completed applicant packets is April 3, 2020 at 5 p.m. The following documents are required for complete application:

• Application
• Current Resume
• Guided Essay and Inventory
• Copies of Performance Evaluations for last two years (2017 & 2018)
• Research and circle the following job titles of interest: Administrative Assistant, Patient Service Associate, Appointment Coordinator, Clerk III, IV, V; Administrative Secretary; Accounting Clerk; Staff Assistant; Staff Specialist; Data Entry Clerk
• Recommendations (1 each)
  • Current Manager/Supervisor
  • Peer or Former Manager/Supervisor

Please type. Answer all questions completely and accurately.

Target Audience

Duke staff currently working in levels 2-5, or B1 and B2, in service area positions within either Duke University or Duke University Health System.

Goal

To provide fundamental knowledge and skills that prepare individuals to make application for entry-level administrative roles within Duke.

Program Features

• Skills training and work experience opportunities will take place at Duke.
• Participants will be paid for onsite training.
• Departments will actively support training and mentoring of participants.
• Participants will have peer mentors and Professional Development Academy resources that will provide support throughout the program.
• Participants will commit to a retention agreement of 24 months of post-graduation employment at Duke.

Curriculum

During the 37-week program, participants will take general office administration courses with the goal of preparing participants to be eligible for entry-level administrative support opportunities. Topic areas include:

Health

• Articulate roles and responsibilities
• Understand medical office function
• Formatting medical reports
• Knowledge of various types and purposes of medical insurance
• Interpreting information on patients’ insurance cards
• Demonstrating an awareness of HIPPA Compliance, Confidentiality Laws, PHI.

University

• Office equipment operation & troubleshooting
• Computer basics, software & keyboarding
• Business writing & correspondence
• Soft skills & leadership
• Career & work readiness
• Work experience
• Developmental meetings with peer mentors and PDA staff

Selection Criteria

• Full-time Duke service staff
  • Minimum of three years of continuous service
  • Two prior, consecutive years of successful performance at the "exceeds or exceptional" level
  • No disciplinary actions and currently not on a Performance Improvement Plan
• Currently working in service areas in job levels 2-5 or B1 or B2
• High School Diploma or GED
• Return complete, typed application packet by 5p.m. on Friday, April 3, 2020 (Resume, Work Interest and Values Guided Essay, 2-3 Job Descriptions of interest, recommendation from a current peer or a former supervisor, performance data for 2017 and 2018).
• Recommendation of current manager
• Successful completion of structured interview
• Selection by the Foundational Skills Program Selection Committee
• Commitment to remain at Duke for 24 months after program completion. There is a financial payback for instructional costs should a participant leave the program before 24 months.
• Commitment to 12 hours week of rigorous professional development training for 37 weeks.
• Basic keyboarding skills
• Preference will be given to candidates that meet the criteria outlined above and those willing to actively seek a transfer or lateral move within Duke.

Time Investment

Selected individuals will participate in classroom training, work experience, structured coaching and mentoring sessions.

Phase I (9 weeks; June – August 2020) Tactical, hands-on skills development and practice with instructor-led classroom training for basic skill development.

• (2) 180-minute technology sessions weekly from 2-5 p.m. (Tuesday & Thursday)

Phase II (16 weeks; August – December 2020) Track specific development

Health

• (2) Three hour sessions weekly from 2-5 p.m. (Monday & Wednesday)
• 5 hours of On-the-Job Training (12 weeks)

University

• (2) Three hour sessions weekly from 2-5 p.m. (Tuesday & Thursday)
• 5 hours of On-the-Job Training (12 weeks)

Phase III (12 weeks; January – March 2021) Formal On-the-Job Training

• One half day session (Monthly)
• (1) Ninety minute technology sessions weekly
• 8 hours of On-the-Job Training weekly

During the 37 week period, participants will be released from their regular work schedule to cover training time. Some training time will be outside of a participants normal work schedule. The program is scheduled to begin June 2, 2020.

Peer Mentor/Mentee Partnership Component

• Each participant will be assigned a peer mentor.
• Peer mentors will be selected based on their role in the organization, ability to meet with participants at least once per month, and willingness to participate in required training and check-in sessions.
• Peer mentors will:
  • Provide guidance on setting and achieving developmental goals
  • Share insight into building and maintaining effective office relationships.
  • Insight into work culture and workplace expectations
  • Reinforce classroom training through applied practice

On-the-Job Training

On-the-Job Training (OJT) will provide participants an opportunity to apply knowledge and skills obtained through coursework in a supervised work environment, for 8 hours per week. During the OJT, participants will:

• Apply skills and knowledge from coursework to an actual job
• Develop key job skills
• Improve job prospects
• Secure potential references
• Gain exposure to a department of interest
• Provide a valuable service
• Be involved in specific project work or work within current job or new placement

For more information, please contact the Professional Development Academy by phone at 919-613-2161 or by email at gina.rogers@duke.edu.