Duke@Work is a self-service web site that offers faculty and staff the ability to view and update their personnel information at Duke. The site offers flexibility and convenience to view pay statements online, sign up to discontinue paper pay statements, update home and work addresses, set up or change bank accounts for direct deposit, and review benefit selections and retirement plan balances. The site also allows supervisors, payroll representatives, and business managers to access other online functions such as iForms, Candidate Selection, and BPS (Budget Planning System).

Access the Secure Web Site

Faculty and staff can access the secure Duke@Work website now! Having difficulty logging in? Visit the Log-In Help page.

Need additional assistance?

• Pay Questions?
  • Contact Corporate Payroll Services at 684-2642
• Benefits/HR Questions?
  • Contact the HR Information Center at 684-5600
• Technical Questions?
  • Contact OIT at 684-2200 (University employees)
  • Contact DHTS at 684-2243 (DUHS employees)

Features of the Site

Duke@Work offers more flexibility to access and update personnel information, which is especially important at Duke where people work around the clock to support students, patients and research facilities. Using their NetID and password to access the secured site, Duke faculty and staff will be able to:

• View current and past pay statements
• Change their home address
• Update their work address (physical location)
• Access their health care or dependent care reimbursement account
• View their retirement plan balance
• Review benefit participation
• Explore professional development opportunities and search for jobs at Duke
• Set up or change bank accounts for direct deposit
• Change Federal and North Carolina tax withholding amounts
• Biweekly employees submit hours to be paid for departments using electronic time reporting

Allowing faculty and staff direct access to view and update their information will also streamline administrative processes and reduce the potential for errors from multiple points of data entry.

Frequently Asked Questions

What is the Duke@Work web site?

Duke@Work is a self-service web site that offers faculty and staff the ability to view and update their personnel information at Duke. The site offers flexibility and convenience to view pay statements online, sign up to discontinue paper pay statements, update home and work addresses, set up or change bank accounts for direct deposit, and review benefit selections and retirement plan balances. The site also allows supervisors, payroll representatives, and business managers to access other online functions such as iForms, Candidate Selection, and BPS (Budget Planning System).

Using your NetID and password to access the secured site, you are able to:

• View current and past pay statements
• Opt out of receiving a paper direct deposit statement
• Change your home address
• Update your work address (physical location)
• Access your health care or dependent care reimbursement account
• View your retirement plan balance
• Review benefit participation
• Explore professional development opportunities and search for jobs at Duke
• Set up or change bank accounts for direct deposit
• Change Federal and North Carolina tax withholdings amounts

What is the advantage to using the Duke@Work web site?

The Duke@Work web site will provide Duke users and the entire organization with many benefits:

• Users will be able to instantly perform transactions online.
• Site will streamline administrative processes and reduce the potential for errors from multiple points of data entry.
• There is less paperwork, which supports the university's efforts to promote environmentally sustainable practices.
• Your personal data is more secure.

Is participation in the Duke@Work web site mandatory?

No. the Duke@Work web site provides employees another option to view their personal information and the ability to make changes more conveniently online.

If I don't have an email address, can I still use the Duke@Work web site?

An email address is not required to access the web site. However, an email address is needed to receive pay statement notifications and email confirmations of changes made.

How will I confirm that I have made a change?

You will receive an email confirmation for every change you make through the Duke@Work web site. The email will include the effective date of the change. The type of change and whether you are paid bi-weekly or monthly may impact the date the change is reflected in your pay statement.

Are there any times when I will not be able to change or view my data?

Yes. To prevent system errors and payment mistakes, you cannot change data when Corporate Payroll Services is running payroll. If you attempt to change data during this time, you will receive a message informing you that the system is not available. During the time when the system is not available, you will be able to view your data. The only other time when information will not be available is during system downtime.

How frequently can I change my data?

There are no limits to the number of changes you can make, but only the most recent change made before a payroll deadline will be reflected in your pay statement for a given pay period.

Can I download information to my home or work computer?

Yes. All you need to access the Duke@Work web site is Internet access and your NetID and password.

How do I support my co-worker who is not able to read English?

The Self Service web site is only available in English. Please assist your co-worker in finding a translator who can assist them.

What if I don't have access to a computer?

Computer access is available at any of the Duke libraries or at the Human Resources office located at 705 Broad St.

Does my password ever expire?

If you have a medical center affiliation or frequently use medical center resources there is a requirement to change your password every 180 days. For all University affiliated accounts there is no password expiration requirements.

Access to the Web Site

I am a new hire, and I cannot do any transactions in the Duke@Work web site. How do I gain access to perform transactions?

Contact your Department Payroll Representative to determine the status of your New Hire transaction.

Will the Duke@Work web site be available for Non-compensatory recipients?

No. Non-Compensatory recipients are not Duke employees; therefore they do not have access to the Duke@Work web site. Please submit information via paper forms that can be found on the Corporate Payroll Services web site.

If I am planning to leave Duke, will I have access to the Duke@Work web site?

As of the termination date, access to the system will be denied. Paper statements will be mailed to you at the last home address in the system.

If I am receiving leave with severance pay, will I have access to the Duke@Work web site?

Yes. You will have access while you are receiving severance. Once severance ends, you will not have access as of the termination date.

If I am on a leave of absence, will I have access to the Duke@Work web site?

Yes. You will have access while you are on leave of absence. If your leave of absence ends and you are terminated, you will not have access as of the termination date.

Can I access the Duke@Work web site from home?

Yes. You will need to have a computer, web browser and an internet connection. Please visit the Log-In Help page for browser requirements.

I am a Duke Temporary Services employee. What information can I view on the Duke@Work web site?

You can view your pay statement, tax changes, and direct deposit information.