• Cost: $140
  • Duration: 4 hours
  • CEU Credits: 0.4

PRE-REQUISITE: Please note that you must have successfully completed Communicating with Diplomacy & Tact 1 prior to attending this course. If you have not completed Communicating w/ Diplomacy & Tact I, you can register by clicking here.

Research shows that the most effective communication techniques can influence others at all levels. Building from the concepts of Communicating with Diplomacy and Tact I, learn advanced skills that utilize emotional intelligence, social intelligence, the art of influence, and techniques for handling difficult conversations.

At the conclusion of this course, participants will be able to:

  • Define self-awareness and why it is essential for diplomacy and tact.
  • Describe empathy and how to use it in opening up communication with others.
  • Define leadership through the power of influence.

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