• Cost: $150
  • Duration: 4 hours
  • CEU Credits: 0.4

In every workplace, you’re likely to encounter some challenging personalities. The first step in dealing with a possible conflict situation is to determine if and how you might be contributing to the situation. This course will identify four types of conflict, how to defuse emotionally charged situations, and how to identify and deal with negative behaviors.

At the conclusion of this course, participants will be able to:

  • Define the meaning and causes of conflict.
  • Describe six types of challenging personalities.
  • Identify steps using emotional intelligence to defuse emotionally charged conversations.
  • Categorize three levels of challenging personalities.

There are no FAQ items to show.


There are no People items to show.

Upcoming Sessions

There are no Event items to show.