Defining Levels of Performance

Needs Improvement (NI)

Individuals who are new in the learning curve and have not mastered key job responsibilities
Inconsistently demonstrates or may be learning the required role knowledge and does not yet fully perform all requirements and duties
Work is regularly incomplete and/or does not meet the minimal standards for quantity or quality; often misses deadlines
Takes little to no initiative, even with prompting
Requires more than the expected level of supervision due to lower quality work or level of learning required to complete role successfully
Inconsistent interactions with peers and/or management

Individuals who regularly meet and sometimes exceed expectations and role requirements
Meets goals set for the year
Possesses full depth and breadth of role knowledge
Perceived by peers, managers, students and other customers as collaborative, skilled and reliable
Consistently interacts effectively with peers and/or management

Individuals who significantly and consistently exceed expectations and role requirements
Exceeds goals set for the year
Demonstrates exceptional depth and breadth of role knowledge, highly recognized by others within the University community
Demonstrates role model behavior for other supervisors/staff members to emulate