Meet Fidelity's Representatives: Part of the Duke Community
As part of a redesign of Duke's Faculty and Staff Retirement Plan, Fidelity will become the primary record-keeper for retirement services. Fidelity has representatives who can meet with faculty and staff to assist them with the transition.
- Mapping Guide
- Fund Information
- TIAA Special Enrollment
- Key Dates
- Blackout Period
- Retirement Redesign Presentation Slides
- Select investments in the new investment lineup for future contributions
- Designate your beneficiaries
- Schedule a one-on-one consultation
A note for retirees, former employees and beneficiaries with an account balance in the plan
If you have an account balance in the Duke Faculty and Staff Retirement Plan, the upcoming changes may affect you even if you are now retired or no longer employed by Duke. Click here for additional information.
- What is Changing?
- What Happens in January 2019?
- Blackout Period
- Key Actions
- Where Can I Get Help?
- More Information
Duke is redesigning the Faculty and Staff Retirement Plan to streamline options and administration as part of the ongoing oversight of its 403(b) retirement plan. Here's what to expect:
- Fidelity will become the primary recordkeeper for retirement services, including investment options, loans and hardship distributions effective January 15, 2019.
- A new investment lineup is now available on the Fidelity platform. TIAA will only offer the TIAA Traditional account.
- A new loan program with Fidelity will be available effective January 15, 2019.
- Fidelity will separate the cost of operating the plan from investment expenses. Plan operating expenses will appear as a separate administrative fee on your account statements in 2019.
- Mutual fund account balances will map to Fidelity based on a mapping strategy in January 2019. Note: Annuity accounts at TIAA and VALIC will not transfer to Fidelity unless you initiate a transfer. You may find additional information to compare the current mutual funds offered under the plan to the mutual funds to which they will be mapped in the Mapping Appendix. The information provided will permit you to make a fully informed investment decision so that you may choose to direct the investment of your mutual fund balances to the new options under the new investment lineup rather than having your investments automatically mapped according to the strategy set forth in the mapping guide.
- Future contributions will not be mapped according to the mapping strategy. Future contributions will be directed to your chosen investments in the new investment lineup at Fidelity effective with your January 18, 2019, paycheck(biweekly payroll) or your January 25,2019, paycheck (monthly payroll). If you do not make an investment election in the new investment lineup at Fidelity by January 14, 2019, your contributions will be directed to a Vanguard Target Retirement Date Fund based on your age.
For specific information about how this transition affects future contributions and account balances, go to:
To ensure that all information is transferred accurately from your current Duke 403(b) Retirement Plan account at TIAA, VALIC or Vanguard, to your new Duke 403(b) Retirement Plan account at Fidelity, there will be a period of time when you will not be able to direct or diversify investments in your individual accounts, obtain a loan or request a distribution from the Duke 403(b) Retirement Plan.
- Decide what to do with future contributions:
- Select investment options in the new investment lineup at Fidelity by January 14, 2018.
- Update payroll deductions by December 27, 2018.
- Review the Investment Option Mapping Strategy for account balances. You may move your balances to Fidelity if you do not want your balances mapped according to the mapping strategy. Contact Fidelity at 1-800-823-0172 by November 30, 2018 to request a plan-to-plan transfer.
- Meet with a Fidelity representative to get help. Call Fidelity at 1-800-823-0172 to schedule an appointment or to get help and advice on investing.
- Update your beneficiaries with Fidelity. If you have an account that is administered by Vanguard, TIAA or VALIC, the beneficiary data will not transfer to Fidelity. You will need to update your beneficiary information with Fidelity.
- Call Fidelity at 1-800-823-0172 to speak to a Fidelity representative to get help and advice on investing over the phone.
- Set up a one-on-one appointment with a Fidelity representative, call 1-800-823-0172, or text "MeetAtDuke" to 343898.
If you have specific questions not addressed on the website, you can contact a special call center set up for the retirement plan redesign by calling 1-800-823-0172 or by emailing email@example.com.