Contact Plan Provider
- Duke Options members:
Blue Cross Blue Shield of NC, select “Blue Options (Group PPO Plan)"
1-877-275-9787
Claim Forms
- Medical Claim Form - BlueCross BlueShield
- International Claim Form - BlueCross BlueShield
24 Hour Health Advice Line
By calling a health care advice line, faculty and staff can get confidential, up-to-date health information any time of the day or night. Professional staff are available to assist with almost any medical question, offer support, or help patients navigate the health care system.
- Duke Options Members
1-877-477-2424
Member Guides
Blue Care Member Guide: Guide may be requested by calling Duke HR at 919-684-5600 or BlueCross at 877-275-9787.
Duke Options
Duke also offers you Duke Options PPO. This plan also does not require that you select a PCP. Duke Options has a national network of physicians and hospitals and a network of international hospitals, so if you or a family member travels often or lives elsewhere, you may want to consider this plan.
If you use a network provider, you will be responsible for a lower portion of the bill than you would if you used an out-of-network provider. Routine, preventive services such as annual physicals, ob/gyn exams, immunizations, and well baby visits are covered with network providers under this plan.
Need to Find a Provider?
An online directory of participating medical providers for all medical plans is available here.
Comparing Health Plans
Each medical care plan covers both pharmacy and mental health benefits. Please refer to the Medical Plans Comparison Chart and Questions to Ask for details. All of our medical plans will cover pre-existing conditions or covered services.