Duke offers both outpatient and inpatient mental health and substance abuse benefits under each of our medical plans. To find a network provider, call Cigna Behavioral Health toll-free at (888) 253-8552 or visit the Find a Network Provider page.
Cigna Behavioral Health now allows video visits for patients seeing a participating in-network provider. The patient will have to download the appropriate software or app used by the provider if this type of service is desired. The copay is the same as an in-person visit.
Duke also offers up to eight free short-term counseling visits to Duke employees and their immediate family members through the Personal Assistance Service (PAS). The staff of licensed professionals offer assessment, short-term counseling and referrals to help resolve a range of personal, work and family problems. For information, call (919) 416-1727.
Details about mental health and substance abuse benefits are outlined below.
|Duke Select (HMO)||Duke Basic (HMO)||Blue Care (Blue Cross Blue Shield HMO)||Duke Options (Blue Cross Blue Shield PPO)|
|Cigna Behavioral Health|
|In-Network Care||Out-of-Network Care|
**All payments are based on the allowable charge. You are responsible for charges over the allowable charge when receiving out-of-network services.