Duke offers both outpatient and inpatient behavioral health and substance abuse benefits under each of our medical plans. To find a network provider, call Cigna Behavioral Health toll-free at (888) 253-8552 or visit the Find a Network Provider page.
Cigna Behavioral Health now allows video visits for patients seeing a participating in-network provider. This will require downloading the appropriate software or app used by the provider if this type of service is desired. The co-pay is the same as an in-person visit.
Duke also offers up to eight short-term counseling visits to Duke employees and their immediate family members through the Personal Assistance Service (PAS) at no cost to you. The staff of licensed professionals offer assessment, short-term counseling and referrals to help resolve a range of personal, work and family matters. For information, call (919) 416-1727.
Details about behavioral mental health and substance abuse benefits are outlined below.
|Duke Select (HMO)||Duke Basic (HMO)||Blue Care
Blue Cross NC (HMO)
Blue Cross Blue Blue Shield (PPO)
|Cigna Behavioral Health|
|In-Network Care||Out-of-Network Care|
**All payments are based on the allowable charge. You are responsible for charges over the allowable charge when receiving out-of-network services.