Beginning January 1, 2021, Duke's coverage for outpatient and inpatient behavioral health and substance abuse benefits will be provided through our regular medical vendors. If you enroll in Duke Select or Duke Basic, your behavioral health and substance abuse benefits will be provided by Aetna. If you enroll in Blue Care or Duke Options, your behavioral health and substance abuse benefits will be provided by Blue Cross Blue Shield.
Your benefits are not changing. Instead, you will be able to access behavioral health care through your medical ID card and you will have a single insurance provider to deliver a comprehensive approach to treating your physical, mental and emotional needs. Your medical and behavioral health providers will be able to work together to identify the best care for you. Both Aetna and Blue Cross Blue Shield offer a suite of online tools that work in conjunction with their medical platforms to maximize the support you need.
In order to verify if your provider is in-network, please contact Aetna's Member Service Center at 800-385-3636 and Blue Cross Blue Shield Open Enrollment Support Line at 877-224-3305. Representatives will be happy to assist you in determining whether or not your provider is a participating provider.
Duke also offers up to eight visits to Duke employees and their immediate family members through the Personal Assistance Service (PAS) at no cost to you. The staff of licensed professionals offer assessment, referrals and a range of other services to assist with personal, work and family matters. For information, call (919) 416-1727.
Details about behavioral health and substance abuse benefits are outlined below.
|In-Network Care||Out-of-Network Care|
**All payments are based on the allowable charge. You are responsible for charges over the allowable charge when receiving out-of-network services.