Frequently Asked Questions
Computer Workshops
Management Development Workshops
Work Skills Development Workshops
SAP R/3 Workshops
Miscellaneous Workshops
Workshop Logistics
Career Counseling
Many departments and schools have a designated computer
support person or team. These folks should be your first
resource for software questions. Please also see the partial
listing of various Help Desk resources around Duke at our Computer Skills & Help Desks webpage.
If you have taken workshops with us, you are welcome to
call and speak with our computer technology trainer about material covered in your class
(613-7616).
We are glad to spend a few minutes clarifying material or
coaching you through an operation.
There are over 26,000 Duke employees in the Health System and the University here in the Triangle area. Because we have just one
computer technology trainer on staff who is
frequently leading workshops, we are compelled to limit
the amount of time and support he can provide over the
telephone.
- If you have not taken a workshop with us and
have questions, we recommend you register for a workshop or talk with us about an individual
coaching session.
- If you have attended a workshop, but you have
questions about more advanced features not covered in your
class or about different software, again we recommend you
register for a workshop or
talk with us about an individual
coaching session.
- However, if you are in a bind, up against
a deadline, etc., and cannot get your questions answered
from other sources, you may call us, and we will do our
best to help.
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software/versions |
differences |
recommendation |
MS Office versions 1997 and earlier vs.
MS Office 2000, 2002, 2003(XP) |
major |
do not take the 2003(XP) workshop if you are using 1997 or earlier —upgrade your software! |
Word, Excel, and Access versions 2000 vs. 2002 vs. 2003(XP) |
minor |
2003(XP) workshops are recommended for Word, Excel, and Access versions 2000 and 2002 |
Powerpoint versions 2000 vs. 2002 |
major |
do not take 2003(XP) workshop if you are using 2000—upgrade your software! |
Powerpoint versions 2002 vs. 2003(XP) |
minor |
2003(XP) workshop is recommended for 2002 users |
MS Office versions 2003(XP) vs. 2007 |
major |
register for workshops in the version you are using—2003(XP) or 2007; instruction in the other version will be of little use |
PC vs. Mac versions of MS software |
minor |
interface is very similar; Mac users should benefit from instruction in PC-based software (MS Office 2007 for Windows = MS Office 2008 for Mac OS X) |
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There is a software program
our department uses that I need to learn, but I do not see
it on your workshop schedule. Will you be adding this workshop
to your calendar?
We strive to offer workshops in the most recent versions
of the most popular and robust software programs. If there is software
you would like to learn that is not on our schedule, please
call us at 613-7617. Our Technology Team will evaluate the
program and make a determination about adding a workshop
to our calendar.
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I took a computer
workshop a few months ago, but I haven't had the opportunity
to use the software in my job yet. Now the project work is
starting up, and I need to use the software, but I don't remember
much of the instruction. Can you help?
You may re-take a computer workshop within six months of
your original class date at no additional charge. Please
register by completing a hard copy registration form, since
the online registration system will require payment. On the form, leave payment and fee information
blank, and just write the word "refresher" in
that general area and circle it. When you retake the class,
please bring the software manual you were already provided.
This "no-charge refresher" policy only applies
to workshops you have attended at least in part, not to
workshops missed.
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I heard about a three-day management
training program you offer, but I do not see it in your workshop
listings. How do I get more information or sign up?
L&OD has a three-day management training program that
prepares and equips University and DUHS managers to meet
changing strategic, operational and work culture objectives
through effective managerial practices. This is not an open-enrollment
workshop.
Please see information at the Guide to Managing at Duke web page.
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After I complete
the Notary Public workshop, will I be a Notary Public?
No. This workshop meets the six-hour classroom instruction
requirement for becoming a Notary Public, however it is
only one part of the process. For a listing of the entire
process of becoming a Notary, please go to the workshop
description for Notary Public,
and then click on the hyperlinked title, or go directly
to: http://www.hr.duke.edu/train/d_notary_public.htm
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Can you tell me which SAP R/3
workshops are coming up and what order I should take them
in? The R/3 workshops aren't listed at your website - can
you enroll me? Can you reschedule the R/3 workshop I am registered
for?
The Administrative
Systems Management Group in Financial Services designs,
schedules and conducts the R/3 workshops and manages all
aspects of R/3 workshop registration. We here at L&OD
only provide a computer lab for these trainings.
For all questions about R/3 training, please contact the
Administrative Systems Management Group directly:
668-0800
r-3@duke.edu
http://www.finsvc.duke.edu/sapr3/Training/
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In the late 1990's, there were three separate training
programs at Duke designed to help employees both advance
their careers and fill critical positions. These were called
the Hospital Career Development program (HCD), the Critical
Needs Job Training program (CNJT), and the Mobility Program.
Work/study was a feature of these programs.
In 2001, Duke Human Resources formed the Professional
Development Institute (PDI) to update and redesign these
career-focussed programs. PDI has since rolled out programs
for Office Staff Development and for First Time Supervisors.
For more information about PDI programs and services, please
contact them at:
684-5406
pdi@mc.duke.edu
http://www.hr.duke.edu/pdi/
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Many workshops held at your location are not listed at your web site, and you do not handle
registrations for them or have details about
the workshops. And for some other workshops, you advertise them and handle registrations, but you do not facilitate these classes. Why?
On a limited basis, we provide some services to other Duke entities that provide training for employees. These may include workshop registration services, advertising, and/or room rental. When we are not involved in the design and facilitation of a workshop, the information we have is usually limited to whatever specific services we are providing to the host department.
Please see our Facility Reservations page for information about renting conference room or computer
lab space at Learning and Organization Development.
If you are interested in having us provide a custom program for your team, please contact Wendy Hamilton Hoelscher at 613-7626 or wendy.hamilton.hoelscher@duke.edu for more information.
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- Half-day workshops taught by L&OD usually have a 15
minute break about halfway through the session.
- Full-day workshops taught by L&OD usually have a 15
minute break in the morning and in the afternoon. An
hour-long lunch break usually starts around noon, depending
on where the instructor is with the material.
- Lunch is not provided. Snack and beverage
vending machines are available. A refrigerator and microwave are also available for those who prefer to bring their own food. Complimentary, self-serve
coffee and tea are provided. 9th
Street restaurants and Whole Foods are a two-minute
drive/ ten-minute walk away. The fast food chain restaurants on Hillsborough Road are about a ten-minute drive away.
- We encourage you to bring your lunch and eat during any
seminars and programs offered over the lunch hour (OIE
programs in particular).
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I have another commitment
at lunchtime [or] I have to leave early because of prior
commitment. How will this affect my participation in the workshop?
Please check with your instructor before the workshop begins
so that he or she knows that you have to leave at a certain
time or that you may be delayed returning. Generally, for L&OD-led workshops, being absent up
to 30 minutes from a full-day workshop, or 15
minutes from a half-day workshop, will not reduce
the benefit of the class significantly.
Absences lasting longer than 30/15 minutes can affect the
benefit you receive from the workshop. It will be up to
the instructor's discretion whether or not to issue a certificate
of completion to you. You may return within six months to
retake part or all of the workshop at no extra cost. Please click here for more details.
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Individual career counseling is not provided, however there are two workshops available that can help you.
- Your Duke Career 101
(HR/ Professional Development Institute)
Learn how to explore career options at Duke—online. Examine the Duke and
Duke HR web sites, and learn about the resources available for job transfer.
Additional career-related resources and referrals are available at:
If your career exploration is part of a bigger picture of changing personal and/or professional circumstances, and you want to discuss this with someone, the licensed professionals at Duke's Personal Assistance Service may be of assistance.
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