Workshops/Programs

This workshop provides front line customer service staff with the information, skills and practice necessary for success. Explore the service cycle and ways to deliver service in line with your department's mission and goals. Learn the essential skills of service delivery and developing empathy for your customers. Develop service strategies and learn how to manage and correct interactions that are going poorly. Objectives:

• learn what constitutes excellent customer service
• develop a service delivery skill set
• develop service management strategies
• develop service recovery skills

• None

Start Date	Time	Openings	$105
No additional sessions planned this semester. Please check back soon.