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REIMBURSEMENT ACCOUNTS

When Should I Receive My Health Care Card?

New cards are issued with an expiration date three years from the issue date. Expired cards are replaced automatically. If you enrolled as a new hire or due to a qualifying life event, you should receive your card within two weeks of your enrollment in a Health Care Reimbursement Account.

 

More Information

For more information, please see Health Card Card Frequently Asked Questions.

 

NEW FOR 2008: WageWorks Health Care Card

The WageWorks health care card provides you with convenient access to your Health Care Reimbursement Account benefits. Each time you use the card, funds are drawn from your Health Care Reimbursement Account and payment is made to the merchant/provider through the card payment network.

Using the health care card eliminates the need to pay expenses out of pocket and having to wait for reimbursement from your reimbursement account. The health care card cannot be used to pay for dependent care expenses.

WageWorks designed its card program to provide the best possible cardholder experience, both at the point-of-sale and after.

How to Use Your Card

To use your card at any eligible health care provider or pharmacy that accepts Visa® debit cards:

• Activate your card by calling 1-866-363-4128 and follow the instructions provided at the prompts.
  • Be sure to use the last four digits of your Duke unique ID.
     
• Log in to your account, and click "Improve My Card Experience" on the left-hand side of the Health Care Overview page. By entering health, dental, vision and prescription plan member IDs (located on your insurance cards) for you and your eligible dependents, you give WageWorks the information needed to automatically verify more of your health care card transactions. (Be sure to enter your new member IDs if you change health plans.)
   
• Prior to using the card, please refer to the list of eligible health care items.
   
• Swipe your card when asked for a form of payment for an eligible health care expense.
   
• Choose credit (even though this is not a credit card).
   
• Sign the receipt or screen; no PIN is required.
   
• Save the receipt that describes exactly what you paid for with your card. Even if your purchase is approved at the checkout counter, WageWorks may contact you to verify your purchase. Additionally, the IRS recommends that you save your receipts for tax purposes.
   
• If your card is declined,
  1. Use another form of payment. (The provider or pharmacy will not have details about the reason the card was declined. Do not ask them to call WageWorks.)
  2. Contact WageWorks Customer Service yourself at 1-877-924-3967 to find out the reason for declination.

For more information, please see Health Card Card Frequently Asked Questions.

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